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Support
Before contacting support, please check the FAQ, the answer to your problem is probably there.
If you didn't find an answer to your problem in the FAQ, please have a look at our Support Knowledge Base. Chances are that your question has been already asked and answered.
If you found a site that does not work with DownloadHelper, you may want to check here whether we know of an alternate solution that may work for you.
Remember that this is free support for a free program, so please make sure that we won't loose time handling your request: Be specific when reporting your problem:
- do not write 'i have a problem with this site' but 'i have a problem with this site, for instance with this page: http://...'
- do not write 'it does not work' but instead 'the icon does not spin' or 'the downloaded files are 3-bytes long' or 'nothing happens when clicking the download menu entry'
Support can be obtained by emailing to
Please, be accurate when describing your problem.